Privacy Policy

Impande The Root values your privacy, and we are advocates of transparency when it comes to privacy-related matters. Please take a few moments to read through our privacy policy below to answer any questions you may have related to our policies on user and customer data privacy.

WHAT INFORMATION DO WE COLLECT?

We collect information from you when you register on the site, place an order, enter a contest, respond to a survey or communication such as email, or participate in another site feature.

When ordering or registering, we may ask you for your name, email address, delivery address, telephone number, credit card information (all processed securely through PayFast) or other information. You may, however, visit our site anonymously.

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our website.

HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

•         To personalize your site experience
•         To allow us to better service you in responding to your customer service requests
•         To quickly process your transactions
•         To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our email newsletter, we may send you periodic emails. 

If you no longer like to receive promotional email from us, please opt-out. If you have not opted-in to receive email newsletters, you will NOT receive these emails from Impande The Root. Visitors who register or participate in other site features such as marketing programs and "members-only" content will be given a choice whether they would like to be on our email list and receive email communications from us.

HOW WE PROTECT VISITOR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons to keep your information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted by PayGate.

DO WE DISCLOSE THE COLLECTED INFORMATION TO OUTSIDE PARTIES?

The Impande does not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with and advance notice, except as described below. The term "outside parties" does not include www.impandetheroot.co.za. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others' rights, property or safety.

CHANGES TO OUR POLICY

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on Monday, 15 July 2024.

QUESTIONS AND FEEBACK

We welcome your questions, comments and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

YOUR CONSENT

By using our site www.impandtheroot.co.za, you consent to our privacy policy.

This website is owned and operated by Impande The Root. It is our policy to respect your privacy regarding any information we may collect from you or which you may provide to us, in the circumstances set out below.

Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose, safeguard and otherwise make use of your personally identifiable information (“Personal Data”).We will only collect and use your Personal Data where:

•         we have lawful grounds to do so, including to comply with our legal obligations;
•         we are performing a contract with you for our products and services; and
•         we have legitimate interests in using your Personal Data and your interests and fundamental rights do not override those interests.

For the purposes of the EU General Data Protection Regulation ((EU) 2016/679) (“GDPR”), we, Impande The Root, are the “data controller”. If you have any questions about this policy or about how we use your Personal Data, please contact us via our contact details at the end of this policy.

This policy is effective as of 1st March 2024. We review our privacy practices on an ongoing basis, and as such we may change this privacy policy from time to time. Please check this page frequently to ensure you are familiar with its current content. Personal Data we collect via our website, www./impandetheroot.co.za (the “Website”)

Personal Data that you provide to us

We only collect Personal Data where you choose to interact with us on the Website in the following ways
 
Activity Types of Personal Data Collected

When you purchase products

    We collect information about you during the checkout process on our store.

•         Email address
•         First name
•         Last name
•         Shipping address
•         Contact number
•         Payment details   

What we collect and store when you visit and/or purchase our store

    While you visit our site, we’ll track:

•         Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
•          Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
•         Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order                We’ll also use cookies to keep track of cart contents while you’re browsing our site.     

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password
    We’ll use this information for purposes, such as, to:

•         Send you information about your account and order
•         Respond to your requests, including refunds and complaints
•         Process payments and prevent fraud
•         Set up your account for our store
•         Comply with any legal obligations we have, such as calculating taxes
•         Improve our store offerings
•         Send you marketing messages, if you choose to receive them

    If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

    We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 3 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

    We will also store comments or reviews, if you choose to leave them.

    When you sign-up to receive free content, including eBooks, videos and offers: Email address, First name, Last name

    When you complete the contact form:

•         Name and Email address
•         Any Personal Data which you provide to us in the free text box of the form as well as telephone contact details (optional).
•         If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
•         If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
•         When you log in, we will also set up several cookies to save your login information and your screen display choices. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Data that we collect automatically

We automatically collect certain information when you visit our Website – such as the type of browser and operating system you are using, and the domain name of your Internet service provider. We do not link this information with any Personal Data.

Use of your Personal Data

We will only use your Personal Data when the law allows us to. Most commonly, we use your Personal Data to:

•     process and manage your use of our website and the orders that have been placed;
•     respond to your questions, comments and requests;
•     where you have opted-in to receive marketing from us, deliver communications that are relevant to your preferences / may be of interest to you;
•     improve our services and website through analysis of information.

Sharing of your Personal Data

We take your privacy seriously and will not share your Personal Data with others, except as permitted by applicable law or as set out below:

We share Personal Data as necessary with third parties who provide services or functions on our behalf and who require the information to provide those specific services to us. These third parties may include social media advertising platforms such as Facebook, Instagram and Google Adsense for the purpose of custom audience generation and the development of targeting criteria for other audiences. Please note that we have appropriate data privacy safeguards in place with third parties with whom we share Personal Data as described above and who are providing services or functions on our behalf.

Who has access to the data?

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

•     Order information like what was purchased, when it was purchased and where it should be sent, and
•     Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

Keeping your Personal Data secure

We have implemented security policies and technical measures to safeguard the Personal Data we collect. We maintain physical, electronic and procedural safeguards that comply with applicable law, including the GDPR, to safeguard Personal Data from accidental loss, destruction or damage and unauthorized access, use and disclosure.

How long we retain your data

We will use and store your Personal Data only for as long as necessary, bearing in mind the uses of your Personal Data as described in this privacy policy and otherwise as communicated to you. We review the Personal Data we hold at regular intervals and delete permanently or anonymize any Personal Data which is no longer necessary.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What we share with others?

We share information with third parties who help us provide our orders and store services to you; for example:
    
Payments - We accept payments through PayGate. When processing payments, some of your data will be passed to PayGate, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayGate Privacy Policy for more details. 

Children - This Website and our services are aimed at adults, and we do not knowingly collect any Personal Data relating to children aged under 15 years old. If you are under the age of 15, please do not provide us with any of your Personal Data, including your email address.

Access to and control over your Personal Data - If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data - Visitor comments may be checked through an automated spam detection service.

Change of purpose

We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to have an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Contact Us - Contact Impande The Root for any questions related to this document.